Terms of service
Delivery
We offer as standard a delivery service within the United Kingdom.
Items will be sent by second class post and will require a signature so remember when giving us your address someone will need to be there!
If you live outside the UK but still would like us to send items to you please drop us an email and we will come back with costs and delivery times
Cost
Free postage & packing
Our usual delivery time is 3 – 5 working days.
If you need something urgently please drop us an email and we will try our best to accommodate you.
No Quibble Guarantee
You can return your purchase for any reason at any time within 1 month of
purchase providing they are returned in their original condition and with the receipt. We will be happy to either exchange the item or offer you a full refund.
How to return
1.Please enclose the Artichoke invoice and reason for return in the parcel
2.Please send the parcel to Artichoke, Units 4 & 5 The Old Garage, Hingham Rd, Hackford, Norfolk NR18 9HF
3.We recommend that you send the returns by recorded post. Always retain proof of postage. Goods are returned to Artichoke at your own risk & expense.
4.We will email you once your return has been processed. You will receive your refund 3 to 5 working days after this.
How to exchange
1.Exchange of goods will depend upon stock availability. If no exchange is available full refund will be made
2.Goods returned for any reason other than faulty items are returned to Artichoke at your own expense – we will however happily post a different size to you at no cost.
3.We will email you to confirm that your exchange has been processed and send replacement goods to you within 3 to 5 working days.